20 NLP Projects with Source Code for NLP Mastery in 2023
Next, we will try a way to represent sentences that can account for the frequency of words, to see if we can pick up more signal from our data. We split our data in to a training set used to fit our model and a test set to see how well it generalizes to unseen […]
Chatbot Vs Virtual Assistant: The Key Distinctions
However, for companies with customer service teams that need to address complex customer complaints, conversational AI isn’t just better. In effect, it’s constantly improving and widening the gap between the two systems. Modern chatbots improve customer experience ratings with the power of conversational AI. But this is just one of the way that chatbot integrations […]
Integrations with helpdesk software Bugpilot Docs
Their template triggers are fairly limited with only seven options, but they do enable users to create new custom triggers, which can be a game-changer for agents with more complex workflows. Using this, agents can chat across teams within a ticket via email, Slack, or Zendesk’s ticketing system. This packs all resolution information into a […]